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COVID response


The health and well-being of our Guests and Staff is our top priority and has guided many of our decisions during this time, especially the readying of QUEENS for post-COVID19 London.

We have always believed that your health and safety is of utmost importance. Keeping active and social are in our DNA, this is more relevant than ever, as we all need to shake off our at-home sofa-loving selves and to see our friends, family and colleagues – in a safe and social way.

Over the past 90 years you have placed great trust in us, and we take our responsibilities to you very seriously, we have been extensively coordinating with our registered Health & Safely consultants in the Sport, Leisure, Food and Hospitality industries.



Following the Government guidelines and mandatory policies, QUEENS is adapting by:

From Wednesday 15 December we will be reducing and capping our capacity to 450 guests, to give everyone some more space and peace of mind.
You will NOT need an NHS Covid pass or negative lateral flow test to enter QUEENS.

From Friday 10 December, you and our staff (in public-facing areas) are required to wear face coverings.
Skating rinks, bowling alleys & amusement arcades are included in the Government's mandatory face-covering settings.
Masks are not mandatory in restaurants & bars.

Those who have an age, health or disability reason not to wear a face covering will not be routinely asked to provide any written evidence of this.

We continue to support your health and safety, and that of our staff, with all the commitments and procedures below.


THE CLEAN TEAM: A dedicated team at QUEENS have been working tirelessly with our health and safety advisers on a comprehensive reopening plan that builds upon QUEENS’ already commended high standards of health, safety, and cleanliness.

The QUEENS in-house Cleaning Team will receive extensive training on the new processes and protocols with ongoing formal inspections.

Our challenge is to create not only the cleanest environment for our community - but one where our community feels safe.

CLEANING PROTOCOLS: In addition to our existing continuous cleaning process throughout the day, we will add a rigorous, deep-cleaning and disinfecting process on the high touch areas regularly, overnight. We will be increasing the size of our Cleaning Team to support these efforts.

MEDICAL GRADE UVC LIGHT: An array of 30, pulsed xenon-based ultraviolet light disinfection systems (PX-UVC) (as used in state-of-the art hospitals around the world) have been installed over high-touch, high traffic areas and will be switched on overnight.

DISINFECTION PROCEDURES: High quality, commercial disinfectants designed to be effective against the COVID-19 virus will be in continuous and deep-cleaning processes. We will also be introducing back-pack sprayers, for use by our Maintenance team, that efficiently attack microbes, providing far more coverage in the same amount of time than traditional efforts. This equipment will also be used to disinfect lockers, dining areas, bathrooms and activity equipment between uses.

HAND SANITIZIER: Guests are asked to use hand sanitizer when entering QUEENS and frequently throughout their visit. The hand sanitizer solution kills up to 99.9% of germs and is over 60% alcohol as recommended by the WHO's guidelines. Hand sanitizer will be available throughout the venue. Guests are asked to wipe down equipment before and after use.

DISINFECTANT WIPES: The disinfectant wipes, used by our Cleaning Team, are approved use against COVID-19. These disinfectant wipes will also be available throughout the venue. In addition to our Cleaning Team’s work, Guests are encouraged use disinfectant wipes on equipment before and after use.

PILFERING OF CLEANING SUPPLIES: Guests will be asked to use disinfectant wipes on equipment before and after use in addition to QUEENS’ cleaning protocols. Our disinfectant wipes are approved use against COVID-19. Disinfectant wipes will be available throughout the venue.

HEALTH DECLARATION: Our Staff will be required to confirm they are not experiencing symptoms of COVID-19, nor have they come in contact with someone who is experiencing symptoms. Any staff member feeling unwell will go on sick leave.

PERSONAL PROTECTIVE EQUIPMENT: Our Staff will be provided with face masks, gloves and in some case face-shields, to wear at their discretion.



PRE BOOKING: We advise all guests to prebook through the www.QUEENS.london website.

CONTACTLESS TRANSACTIONS: Advance bookings will reduce the amount of payments taken at QUEENS (if any) however there may well be additional activities or food & drink that you’d like to purchase. All our tills & card machines are contactless. Whilst we accept both cards and cash, but we’d prefer cards in line with Government recommendations. We do not accept AMEX.

GIVE EACH OTHER SOME ROOM: QUEENS is humungous but we can get busy! We ask that guests use common sense to respect other groups personal space while at QUEENS.

GUEST PERSONAL PROTECTIVE EQUIPMENT: Guests will be suggested to wear PPE at all times when in QUEENS (except when eating or drinking). Guests may purchase reusable fabric masks and disposable gloves at various counters throughout QUEENS.

VENUE ENTRY: We advise to arrive 10 minutes before your activity start time.

SPECTATORS & GUESTS: Guests spectating, not ice-skating, bowling or partaking in any other paid for activity, will be charged £1 to help support our extensive cleaning procedures. There will also be a maximum of 2 spectators per child. Carers are, of course, exempt from these policies.

The rink will be periodically closed throughout the day to ensure the best skating surface & clean all touch-points for your safety. Guidance on timings is on the Ice Skating section of our website.

We have added extra time between each bowling session to allow for our cleaning teams to do their work, your bowling time is the same as usual: 10 minutes per person. You may not continue your bowling into the cleaning time.