CANCELLATION
CHANGE OF DATE
AMENDS
EXCEPTIONAL CIRCUMSTANCES
QUEENS will not be held responsible for exceptional weather conditions, suspension of travel or any other circumstances beyond reasonable control; and no such circumstances will be considered grounds for cancellation or date change without charges.
If you have pre-ordered and pre-paid for food at your event and you either cancel or postpone, you will still be required to consume/collect the food items. Therefore if you wish to postpone your booking to next year only the Activity value (e.g: bowling/skating/curling) will be carried over to the new event date and your food value will be forfeited.
All event bookings are requested to sign a contract upon paying a deposit that is a % of the booking total. Below is an example.
DEPOSITS & FINAL PAYMENTS:
CANCELLATION:
CHANGE OF DATE:
EXCEPTIONAL CIRCUMSTANCES
QUEENS will not be held responsible for exceptional weather conditions, suspension of travel or any other circumstances beyond reasonable control; and no such circumstances will be considered grounds for cancellation or date change without charges.
If you have pre-ordered and pre-paid for food at your event and you either cancel or postpone, you will still be required to consume/collect the food items. Therefore if you wish to postpone your booking to next year only the Activity value (e.g: bowling/skating/curling) will be carried over to the new event date and your food value will be forfeited.
CHANGES TO YOUR EVENT & PRE ORDERS:
AT THE EVENT:
QUEENS COVID MEASURES:
The health and well-being of our Guests and Staff is our top priority and has guided many of our decisions during COVID times. We continue to carry out increased cleaning procedures that include overnight sterilisation of touch-point areas with medical grade UV-C lights and the use of increased cleaning crews, using high-quality, commercial, disinfectants designed to be effective against the COVID-19 virus. We also have free hand sanitiser stations throughout the venue. * Should any of your Event guests contract/contact Covid19 then please send evidence (e.g: a screen grab from the official NHS app) to state that they are self-isolating – We are happy to refund those guests their proportionate amount.
If you change your mind straight after making your booking, you have 60 mins to request a full refund or request changes.
At QUEENS we love a birthday party, for big or little people! There are of course, a few, T&Cs:
CHANGES TO YOUR BOOKING
NOTES
QUEENS has a no vaping and no smoking policy, throughout the venue.
Candles & sparklers are strictly forbidden. This includes atop of birthday cakes.
ARRIVING
The QUEENS team is here to help if you'd like us to.
Our Accessibility Policy is 25% off the ticket price.
Available on all days, but not Monday & Tuesday, as Monday & Tuesday are already discounted by approximately 40%
Carers are invited to attend, when accompaning, free of charge.
Wheelchair access lift: 225kg max
(We occasionally have difficulty sourcing replacement parts - so please contact us on info@queens.london before your visit)
CREDITS
ADDING MORE
Please take the time to read this confirmation email ahead of your journey to QUEENS and ask us if you have ANY questions.
BOWLING INFO
Please take the time to read this confirmation email ahead of your journey to QUEENS and ask us if you have ANY questions.
SKATING INFO
Our address is: QUEENS 17 Queensway, London, W2 4QP
We’re right by Queensway tube, super close to Hyde Park.
Bayswater tube is a 2-minute walk away. Notting Hill Gate tube is just 9 minutes walk.
We don't have our own car-park but Q-Park is directly opposite us.
Plus there are various on-street parking spaces around us, and an additional open-air car park to our rear - but please check when parking for any restrictions & tarrifs.
Q-PARK GOOGLE MAPS LINK
We deem that a person over 12 years old is an 'Adult'
BOWLING - MAIN LANES
Walk-in bookings are charged at a higher rate the on-line bookings
Shoe hire is optional & always FREE
*two games also require a food&drink credit purchase to enjoy on anything at MEATliqour Queensway that same day.
BOWLING - LIQUOR LANES
Walk-in bookings are charged at a higher rate the on-line bookings
Shoe hire is optional & always FREE
*two games also require a food&drink credit purchase to enjoy on anything at MEATliqour Queensway that same day.
ARCADES
Arcades start from £1 per game
CURLING - over-shoe ice-grips are always FREE
All pricing is on the Curling pages of this website
SKATING - all pricing is on the Ice Skating pages of this website
ENTRY TO QUEENS
100% FREE as long as you enjoying an activity or joining us in MEATliquor.
Spectators, guardians, etc are £1.00 per person
YES PLEASE DO! QUEENS & all MEATliquors are dog-friendly.
We only ask that you keep your furry friend near your person at all times.
If anyone is perturbed by your pet's presence then we ask that you make every effort to appease your fellow customer.
Management reserve the right to deny entry if your dog is inappropriately behaved & up to £500 fine may be levied if the dog soils the space.
ICE SKATING: We have the 'classic' single blade from as small as size 4 (kids) to size 14 (adults)
We also have some strap-on double-blade skates for toddlers.
BOWLING: As long you are not wearing high-heels without their rubber 'heel tips' aka 'top peices' then you dont have to wear bowling shoes at QUEENS, but if you fancy going the whole hog, then we have shoes from Ladies size 4, all the way up to, Mens size 14.
We have a hansom flock of penguins that are availabe for hire. They are for kids up to 1.4m tall. Hire is charged hourly at just £6.00. They cannot be booked in advance so when your here please make sure you look to p-p-p-pick up a pengiun as soon as you arrive.
Ice Skating sessions last at least 1 hour from your booking start time. If your session is interrupted by the Zamboni, for essential ice surface maintenance, or for cleaning, then you can of course return to the ice after the short interruption.
The Met Office & The BBC provide a wide range of forecasts and warnings to help you make informed decisions about your day to day activities.
CHECKThis is the Data Privacy Policy for Queens, a trading brand of Leisure Box Limited, whose registered office is at Edelman House, 1238 High Road, Whetstone, London N20 0LH. The company is registered in England and Wales under No. 00603737.
This policy is compliant with the General Data Protection Regulation (GDPR) and the Personal Electronic Communications Regulation (PECR). This policy was last revised on May 23rd 2020.
When we refer to our “site” or “website”, we refer to all of our platforms used to make and process bookings, communications we send or social media channels we use, or any other elements that link to this Privacy Policy.
Our approach to data privacy:
- We comply with the GDPR regulation
- We are transparent about how we collect and process data
- We protect ourselves from data breaches
1. Information we may collect from you:
We are the data controller and responsible for your personal data, our primary point of contact for Data Protection is Dan Kapp, who can be contacted via dan@queens.london with any queries relating to how we manage data.
Where necessary, QUEENS collects personal data from people in the normal course of its business. We capture Name, Email, Address and Telephone numbers in order to respond to queries and bookings and to promote our goods and services to you.
We also take payment information which is processed by SagePay or Stripe. You can read their terms and conditions here: https://www.sagepay.co.uk/policies/privacy-policy & https://stripe.com/gb/privacy
People we collect data from can include; customers, suppliers, employees, business contacts and others that we need to contact or have a relationship with.
When you give us your personal information, you agree to us processing your data within the terms set out in this policy.
2. Cookies:
We use cookies on our website and will ask you for consent to capture cookies from you when you first visit our website. A cookie is a file that is stored on your browser and communicates with our web server when you visit our website. The cookie itself does not contain personal information but may be linked to personal information (i.e. forms you have completed) that we hold about you.
For more details on cookies, please visit www.allaboutcookies.org.
If you wish to unsubscribe from Cookies, then please email us at dan@queens.london
3. Where we store your personal data
We have a strict information security programme that contains administrative, operational and technical controls that safeguard your data, including staff education and training, and proper access control. We use industry-standard encryption technology. However it is important to note that no method of transmission over the internet is 100% secure, and therefore we cannot guarantee its absolute security.
We take steps to ensure this data is only accessed by employees and our web provider as absolutely necessary. We have the appropriate security measures in place to ensure a data breach does not occur.
4. Privacy Controls
When you complete forms on our website you are given options for whether or not you are happy to receive promotional content from us. You can unsubscribe at any time, by using the Unsubscribe link at the bottom of any emails we send to you, or by contacting data@queens.london You can also write to Queens (Leisure Box Ltd), Edelman House, 1238 High Road, Whetstone, London N20 0LH.
We will only use your data as set out in this policy, which includes:
- Processing your booking (Our contractual responsibility)
- Marketing our product range to you (with your consent where applicable, and as a customer of QUEENS)
- To make our site easier to use
5. 3rd Parties
Data captured on our website is not shared with any third party without your permission, other than contracted data processors, such as our marketing/web agency, print companies and/or mailing houses in order to carry out marketing communications, IT and other service providers (such as credit card processing), professional advisers such as our accountants and regulatory bodies as legally required.
In the course of managing your booking we may also share your data with our coaches (as per your booking) and Meat Liquor, if you require a booking with them while at our venue. They will communicate with you in regards to your booking and may send you marketing communications from time to time, as you will be a customer of theirs. You should check their privacy policies for more information about how they handle your data.
We may also receive information about you from Meat Liquor in relation to bookings for Queens that you have requested from them, and when we do, we process it in accordance with this policy. You can read their terms & conditions here: https://meatliquor.com/privacy-policy/
6. Web Analytics
We use Google Analytics to track website usage. However, this information is anonymous and cannot be used to track individuals.
7. Data Retention & Disclosure
We keep data records for as long as is necessary for business purposes (i.e. to process your booking, to do analysis of our Queens customer base and to marketing our goods and services to you if you (1) are a customer of Queens and/or (2) have consented to this and (3) to fulfil our legal obligations), or until asked to delete it by the individual.
If we are under a duty to disclose or share your personal data in order to comply with a legal obligation, or in order to enforce or apply our Terms of Use and other agreement or to protect the rights, property or safety of Queens or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
8. Amendments
We may update this policy from time to time, any significant changes will be communicated directly, however, please check this page from time to time to ensure you’re happy with any changes.
9. Children’s Data
We do not take bookings from people under 18, however, it may be necessary to capture names and dates of birth for people under 18 in order to process the booking. This data will be passed to the coaches who train their customers at our location, but will not be used for any other purpose.
10. Internal data processing
Your data is not shared outside of the EU, except for use on our email marketing platform, which may have servers stored in the US. Queens will conduct appropriate due diligence to ensure that these such providers are compliant with EU Data Protection Laws
11. Your rights
If you require access to the information we hold on you, a correction to the information we hold on you, require us to delete the information, or if you have any other questions about how we manage your data, please email dan@queens.london. You can also write to QUEENS (Leisure Box Ltd), Edelman House, 1238 High Road, Whetstone, London N20 0LH.
This policy will change from time to time, and you are encouraged to revisit it to ensure you’re kept up to date. The “Effective Date” is noted at the top of this page.
You can find out more about your rights, and other information about data protection on the Information Commissioner’s Office website: https://ico.org.uk/for-the-public/