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FAQs

EVENTS BOOKING T&Cs

We are running business as normal until otherwise directed by the Government. 

CURRENT GOVERNMENT GUIDELINES DO NOT REQUIRE EVENTS/SOCIALISING/GATHERINGS TO BE REDUCED, CANCELLED OR POSTPONED.

All events will go ahead as scheduled.*
Reduction in numbers are non-refundable *
Face masks are not compulsory when in MEATliquor's bar or diner. But they are when traversing the venue, bowling, skating or in the arcades.

Food & Drink ordered will be served as it is a supply-chain item, therefore if you wish to postpone your booking to next year only the Activity value (e.g: bowling/skating/curling) will be carried over to the new event date and your Food & Drink value will be forfeited.

If you still wish to postpone your booking with the forfeited Food & Drink value, you have 30 days to use this credit. Any additional monies paid will be carried over the new event date.

* Should any of your Event guests contract/contact Covid19 then please send evidence (e.g: a screen grab from the official NHS app) to state that they are self-isolating – We are happy to refund those guests their proportionate amount.

GENERAL BOOKINGS T&Cs

If the GOVERNMENT changes our approved opening date or requests a temporary closure for less than a month we'll rebook you with absolutely no extra charges.
If the GOVERNMENT enforced a closure for over a month then simply message us for a refund (or for vouchers / to rebook with absolutely no extra charges.)

 

For GENERAL BOOKINGS if YOU are feeling unwell & need to make changes to your booking, we have prepared some stress-less options to make things easy for you.

  • If you change your mind straight after making your booking, you have 60 mins to request a full refund or changes.
  • If you give us more than 72 hours notice by email, before your booking start time, we’ll gladly issue you a full refund, or the total-booking-value in vouchers or reschedule your booking.
  • If you give us more than 48 hours notice by email, before your booking start time, we’ll gladly issue you the total-booking-value in vouchers / reschedule your booking.
  • If you give us less than 48 hours notice by email, before your booking start time, we will offer you a 50% refund or vouchers. But cannot reschedule your booking.
  • Cancellation with less than 24 hours notice by email will result in a 100% forfeit of your booking, with no refund or rescheduling due.
  • Please note, a booking may be rescheduled no more than 2 times – after that the booking is forfeited.

A FEW FINAL WORDS

  • We will not tolerate any discourtesy towards our staff who are enforcing our company policies and covid measures – this is a new environment for us all so we appreciate your understanding.

Arriving at QUEENS

ARRIVING

  • Check yourself before heading to QUEENS to ensure you do not have any COVID-like symptoms
  • Please have a copy of your booking confirmation displayable on your phone on arrival.
  • Quote the activity you have booked for and your full name to our Host.
  • Please ensure you arrive at the same time, to avoid delays or missing your start time.
  • Please don’t be late, you might miss your game / session.
  • Please follow the Hosts’ directions & keep an eye out for the floor markings & signage.
  • Guests booked in advance take priority to ensure a safe and controllable number of guests in the venue at all times. If you need to make changes to your party size please check with us in advance.
  • We’ve brought back the £1 Spectator charge for activity guests – please ensure you are booking for your total party size.
  • Please do not assume, we will have space for additional guests on the day – we may not.
  • OVER 18s: Every day, QUEENS & MEATliquor are an 18+ venue from 8pm. Last under 18 entry is at 7pm.

Kids Party T&Cs

At QUEENS we love a birthday party, for big or little people! There are of course, a few, T&Cs:

  • The final balance is due 2 weeks prior to your booking.
  • All of our kid’s parties are required to pre order for all kids, regardless of the party size.
  • Your pre order is due no later than 2 weeks prior to your party date.
  • We understand that booking amendments may need to be made from time to time so you have up to 2 weeks prior to your booking to finalise your orders.
  • Amend requests made within 2 weeks of the party date are non-transferable.

CHANGES TO YOUR BOOKING

  • Any changes to your booking must be made 2 weeks prior.
  • Changes to your booking cannot be made within 2 weeks of the party date.
  • Changes are subject to diner and lane availability.

NOTES

  • OVER 18s Policy: Every day, QUEENS & MEATliquor are an 18+ venue from 8pm. Last under 18 entry is at 7pm.
  • If you wish to cancel your booking, we require at least 2 weeks’ notice to acquire a full refund.
  • Cancellation requests made within the 2 weeks of the party are non-refundable but transferable to another date (within 1 month) subject to booking availability.
  • Cancellations requests made within 1 week of the party date are non-refundable and non-transferable.
  • All food and drinks are provided by MEATliquor.
  • All chicken we serve is Halal
  • Your children must be always supervised throughout the venue.
  • Your total party size must include all spectating guests - We ask for no more than x1 adult per x5 kids.

What is QUEENS doing to keep clean amidst COVID-10

The health and well-being of our Guests and Staff is our top priority and has guided many of our decisions during this time, especially the readying of QUEENS for post-COVID19 London.

We have always believed that your health and safety is of utmost importance. Keeping active and social are in our DNA, this is more relevant than ever, as we all need to shake off our at-home sofa-loving selves and to see our friends, family and colleagues – in a safe and social way.

Over the past 90 years you have placed great trust in us, and we take our responsibilities to you very seriously, we have been extensively coordinating with our registered Health & Safely consultants in the Sport, Leisure, Food and Hospitality industries.

FULL QUEENS COVID RESPONSE

MEATliquor Info

CREDITS

  • Some of our activities, require a bolt-on purchase of a per person MEATliquor credit to use at MEATliquor Queenwsay, on the day of your booking.

ADDING MORE

  • If you wish to add another activity or a MEATliquor table reservation / take-out, please give us a call on 0207 229 0172 or email us to check availability. We book up fast here at QUEENS so don’t delay

Bowling Info

Please take the time to read this confirmation email ahead of your journey to QUEENS and ask us if you have ANY questions.

BOWLING INFO

  • We have added extra time to each bowling session to allow for our cleaning teams to do their work, your bowling time is the same as usual: 10 minutes per person. You may not continue your bowling into the cleaning time.
  • To minimise contact, the names you added into the guestlist section whilst booking will be the names we use on the bowling screen. If you need to make changes to these please contact us in advance to make the change for you, it may not be possible to change these solely upon arrival.
  • If booking 2 consecutive games, you will need to purchase MEATliquor tokens to redeem at QUEENS.

Ice Skating Info

Please take the time to read this confirmation email ahead of your journey to QUEENS and ask us if you have ANY questions.

SKATING INFO

  • The rink will be periodically closed throughout the day to ensure the best skating surface & clean all touch-points for your safety. Guidance on timings is on the Ice Skating section of our website.

PARKING & GETTING HERE

Our address is: QUEENS 17 Queensway, London, W2 4QP

We’re right by Queensway tube, super close to Hyde Park.
Bayswater tube is a 2-minute walk away. Notting Hill Gate tube is just 9 minutes walk.

We don't have our own car-park but Q-Park is directly opposite us.
Plus there are various on-street parking spaces around us, and an additional open-air car park to our rear - but please check when parking for any restrictions & tarrifs.

 

Q-PARK GOOGLE MAPS LINK

Info on price

We deem that a person over 12 years old is an 'Adult'

BOWLING - MAIN LANES
Walk-in bookings are charged at a higher rate the on-line bookings
Shoe hire is optional & always FREE 

*two games also require a food&drink credit purchase to enjoy on anything at MEATliqour Queensway that same day.

BOWLING - LIQUOR LANES
Walk-in bookings are charged at a higher rate the on-line bookings
Shoe hire is optional & always FREE 

*two games also require a food&drink credit purchase to enjoy on anything at MEATliqour Queensway that same day.


ARCADES
Arcades start from £1 per game

CURLING - over-shoe ice-grips are always FREE
All pricing is on the Curling pages of this website

SKATING - all pricing is on the Ice Skating pages of this website

GO KARTING on ICE
...coming back late 2022

ENTRY TO QUEENS
100% FREE as long as you enjoying an activity or joining us in MEATliquor.
Spectators, guardians, etc are £1.00 per person

Can I bring my dog

YES PLEASE DO! QUEENS & all MEATliquors are dog-friendly.
We only ask that you keep your furry friend near your person at all times.
If anyone is perturbed by your pet's presence then we ask that you make every effort to appease your fellow customer.
Management reserve the right to deny entry if your dog is inappropriately behaved & up to £500 fine may be levied if the dog soils the space.  

What size Ice Skates & Bowling Shoes do you have?

ICE SKATING: We have the 'classic' single blade from as small as size 4 (kids) to size 14 (adults)
We also have some strap-on double-blade skates for toddlers.

BOWLING: As long you are not wearing high-heels without their rubber 'heel tips' aka 'top peices' then you dont have to wear bowling shoes at QUEENS, but if you fancy going the whole hog, then we have shoes from Ladies size 4, all the way up to, Mens size 14.

Do you have skate-aid penguins

We have a hansom flock of penguins that are availabe for hire. They are for kids up to 1.4m tall. Hire is charged hourly at just £6.00. They cannot be booked in advance so when your here please make sure you look to p-p-p-pick up a pengiun as soon as you arrive.

how long does an ice skating session last?

Ice Skating sessions last at least 1 hour from your booking start time.  If your session is interrupted by the Zamboni, for essential ice surface maintenance, or for cleaning, then you can of course return to the ice after the short interruption.

What is the weather today?

The Met Office & The BBC provide a wide range of forecasts and warnings to help you make informed decisions about your day to day activities.

CHECK

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42  • When Douglas Adams wrote The Hitchhiker's Guide to the Galaxy, he added a central joke which has become more famous over the years than the novel itself: "The answer to the ultimate question of life, the universe and everything is 42." Many have since wasted years and massive effort trying to ascribe some deep, symbolic significance to the number and its occurrences.

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Privacy Policy

This is the Data Privacy Policy for Queens, a trading brand of Leisure Box Limited, whose registered office is at Edelman House, 1238 High Road, Whetstone, London N20 0LH. The company is registered in England and Wales under No. 00603737.

This policy is compliant with the General Data Protection Regulation (GDPR) and the Personal Electronic Communications Regulation (PECR). This policy was last revised on May 23rd 2020.

When we refer to our “site” or “website”, we refer to all of our platforms used to make and process bookings, communications we send or social media channels we use, or any other elements that link to this Privacy Policy.

Our approach to data privacy:

- We comply with the GDPR regulation
- We are transparent about how we collect and process data
- We protect ourselves from data breaches

1. Information we may collect from you:

We are the data controller and responsible for your personal data, our primary point of contact for Data Protection is Dan Kapp, who can be contacted via dan@queens.london with any queries relating to how we manage data.

Where necessary, QUEENS collects personal data from people in the normal course of its business. We capture Name, Email, Address and Telephone numbers in order to respond to queries and bookings and to promote our goods and services to you.

We also take payment information which is processed by SagePay or Stripe. You can read their terms and conditions here: https://www.sagepay.co.uk/policies/privacy-policy  & https://stripe.com/gb/privacy

People we collect data from can include; customers, suppliers, employees, business contacts and others that we need to contact or have a relationship with.

When you give us your personal information, you agree to us processing your data within the terms set out in this policy.

2. Cookies:

We use cookies on our website and will ask you for consent to capture cookies from you when you first visit our website. A cookie is a file that is stored on your browser and communicates with our web server when you visit our website. The cookie itself does not contain personal information but may be linked to personal information (i.e. forms you have completed) that we hold about you.

For more details on cookies, please visit www.allaboutcookies.org.

If you wish to unsubscribe from Cookies, then please email us at dan@queens.london

3. Where we store your personal data

We have a strict information security programme that contains administrative, operational and technical controls that safeguard your data, including staff education and training, and proper access control. We use industry-standard encryption technology. However it is important to note that no method of transmission over the internet is 100% secure, and therefore we cannot guarantee its absolute security.

We take steps to ensure this data is only accessed by employees and our web provider as absolutely necessary. We have the appropriate security measures in place to ensure a data breach does not occur.

4. Privacy Controls

When you complete forms on our website you are given options for whether or not you are happy to receive promotional content from us. You can unsubscribe at any time, by using the Unsubscribe link at the bottom of any emails we send to you, or by contacting data@queens.london You can also write to Queens (Leisure Box Ltd), Edelman House, 1238 High Road, Whetstone, London N20 0LH.

We will only use your data as set out in this policy, which includes:

- Processing your booking (Our contractual responsibility)
- Marketing our product range to you (with your consent where applicable, and as a customer of QUEENS)
- To make our site easier to use

5. 3rd Parties

Data captured on our website is not shared with any third party without your permission, other than contracted data processors, such as our marketing/web agency, print companies and/or mailing houses in order to carry out marketing communications, IT and other service providers (such as credit card processing), professional advisers such as our accountants and regulatory bodies as legally required. 

In the course of managing your booking we may also share your data with our coaches (as per your booking) and Meat Liquor, if you require a booking with them while at our venue. They will communicate with you in regards to your booking and may send you marketing communications from time to time, as you will be a customer of theirs. You should check their privacy policies for more information about how they handle your data.

We may also receive information about you from Meat Liquor in relation to bookings for Queens that you have requested from them, and when we do, we process it in accordance with this policy. You can read their terms & conditions here: https://meatliquor.com/privacy-policy/

6. Web Analytics

We use Google Analytics to track website usage. However, this information is anonymous and cannot be used to track individuals.

7. Data Retention & Disclosure

We keep data records for as long as is necessary for business purposes (i.e. to process your booking, to do analysis of our Queens customer base and to marketing our goods and services to you if you (1) are a customer of Queens and/or (2) have consented to this and (3) to fulfil our legal obligations), or until asked to delete it by the individual.

If we are under a duty to disclose or share your personal data in order to comply with a legal obligation, or in order to enforce or apply our Terms of Use and other agreement or to protect the rights, property or safety of Queens or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

8. Amendments

We may update this policy from time to time, any significant changes will be communicated directly, however, please check this page from time to time to ensure you’re happy with any changes.

9. Children’s Data

We do not take bookings from people under 18, however, it may be necessary to capture names and dates of birth for people under 18 in order to process the booking. This data will be passed to the coaches who train their customers at our location, but will not be used for any other purpose.

10. Internal data processing

Your data is not shared outside of the EU, except for use on our email marketing platform, which may have servers stored in the US. Queens will conduct appropriate due diligence to ensure that these such providers are compliant with EU Data Protection Laws

11. Your rights

If you require access to the information we hold on you, a correction to the information we hold on you, require us to delete the information, or if you have any other questions about how we manage your data, please email dan@queens.london. You can also write to QUEENS (Leisure Box Ltd), Edelman House, 1238 High Road, Whetstone, London N20 0LH.

This policy will change from time to time, and you are encouraged to revisit it to ensure you’re kept up to date. The “Effective Date” is noted at the top of this page.

You can find out more about your rights, and other information about data protection on the Information Commissioner’s Office website: https://ico.org.uk/for-the-public/